I am an American Express Costco TrueEarnings Card member and I am upset that I have not yet received my Costco rebate coupon, which was supposed to be mailed to me during the first week in February, which is now over six weeks ago!
I have made three separate calls to the American Express Customer Service Department asking them to send me the rebate coupon, but I have been getting the runaround.
The first time I called (which was on February 23rd), I was told that I had to wait at least a month from the date that the coupon was issued before I could request a replacement. The second time I called (which was on March 6th), I was told that a replacement coupon would immediately be sent out and I would receive it within a week. The third time I called (which was on March 20th), I was told that I would have to wait another two weeks (no earlier than April 6th) before I could request a replacement of the replacement coupon!
I have verified that American Express has my current mailing address and telephone numbers on file.
This is outrageous! If it weren't for that fact that I would lose the $69.00 coupon if I were to cancel my account right now, I would tell American Express to take their card and shove it!
I want American Express to IMMEDIATELY issue me my Costco rebate coupon. I do not wish to wait another two weeks before they will issue me a second replacement of the coupon which I should have received over six weeks ago!
Re: American Express Costco TrueEarnings Card
Mm.. I've heard that story before.
Actually, I am a little worried that same thing can happen to me as well. I have read various versions of stories on how they didn't get their rebate checks. Some accounts would get cancelled for no reason, right before February. When customers complaint, they would reinstate their credit cards, but their rebates are gone.
* I would like to believe they are rare cases and there are reasons but...
Can you let us know if you receive the check? (or not?)
Good luck.
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