Credit Card Address

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    • #5641
      odoram
      Participant

      Hi,

      I live in the uk.

      I created a new USA Costco account with a billing and shipping address in Oregon.

      Every time I order something the order gets cancelled.

      I’ve called my UK credit card company and told them what I’m doing, so they have unblocked the card, but the Costco orders still keep getting cancelled.

      Is it because the billing address and the credit card address are different?

      Any help would be appreciated.

      Thanks

    • #5642
      John
      Keymaster

      Hi.
      Oh.. that sucks. Sorry about that.

      It doesn’t seem possible for you.

      I found this.
      https://customerservice.costco.com/app/answers/detail/a_id/1266/~/can-a-member-from-outside-the-us-place-an-order-on-costco.com%3F

      It says…

      U.S. or Canadian billing address is required for deliveries within the United States

      • This reply was modified 1 week, 5 days ago by John.
    • #5644
      odoram
      Participant

      Hi,

      Thanks for the reply.

      I’ve got a shipping/billing address in Oregon, but they still cancel my orders.

      I was paying with a UK credit card, now I’ve changed my payment method to a UK bank account, but they still cancel any orders.

    • #5645
      John
      Keymaster

      Oh… you also have a US billing address. MM… This doesn’t make sense. I wonder if I can order from Costco.com if while I visit the UK, Mexico, Japan…

      My only guess is that maybe they check your current physical location (IP address), and find it suspicious. But that’s only my guess. I think you will have to contact Costco for the answer.

      Good luck.

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